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Frequently Asked Questions

If you are interested in being admitted to RHI, you should ask the discharge case manager or social worker at the hospital to notify RHI that you would like RHI to evaluate you for admission. A family member may also call the RHI admissions department to make the referral. A RHI Clinical Liaison will come evaluate you to see if you meet the RHI admission guidelines. RHI must also determine whether you meet the medicare / insurance criteria for admission as well.

If you are interested in being admitted to RHI, you should ask the discharge case manager or social worker at the hospital to notify RHI that you would like RHI to evaluate you for admission. A family member may also call the RHI admissions department to make the referral. An RHI Clinical Liaison will come evaluate you to see if you meet the RHI admission guidelines. RHI must also determine whether you meet the Medicare / insurance criteria for admission as well.

Please call 317-329-2000 to make arrangements for touring the facility. Calling ahead is recommended so a tour guide will be ready for you.

6:00AM - 7:30AM
Wake up and get dressed with assistance. At least one morning a week there will be a shower with Occupational Therapy.
7:30AM - 8:30AM
Breakfast and socialize in the program common area
(not in patient rooms)
8:30AM - 12:00 PM
Morning therapy sessions*
12:00PM - 1:00PM
Lunch and socialize in the program common area
1:00PM - 4:30PM
Afternoon therapy sessions*
4:30PM - 6:00PM
Dinner and socialize in the program common area
6:00PM - 9:00PM
Relax, socialize and bathe (if bathing did not occur earlier in the day)
9:00PM - 10:00PM
Get ready for bed
*Patients receive a minimum of three hours of individual one to one therapy, 5 days per week

A discharge day target will be determined by a weekly conference including your physician, care coordinator, charge nurse and therapists.

When not in therapy, patients typically rest, visit with friends and family, or find some form of recreation.

If family or friends cannot find you in your room, the unit staff can inform them whether you are in therapy and where they can find you.

Yes! Families are strongly encouraged to attend therapy sessions to observe and ask questions, especially those who will be the primary caregiver after discharge.

If your physician/specialist is not currently granted staff privileges at RHI, they are able to apply for temporary privileges.

Inpatient therapy begins at 8:30 a.m.

Patients have 3-5 hours of therapy a day during the week. Weekend therapy is reduced to allow you to rest and visit with family and friends.

Your first day at RHI will be light to allow you to get settled.
- Nurse will greet you when you arrive
- Later on, you will have a head-to-toe assessment by your nurse and a visit with your physician

During your second day, you will have the opportunity to:
- Meet your care coordinator
- Comprehensive evaluations by the treatment team
- Meet your therapists who will each assess your abilities and set goals
- Meet with a clinical dietitian
- Meet with a wound care specialist (if needed)

Your therapist team will include:
- An occupational therapist
- A physical therapist
- A speech therapist (if needed)
- A therapeutic recreation specialist (if needed)

The clinic provides specialized outpatient services for patients following strokes, traumatic brain injury, spinal cord injury, and general physiatry needs.

Yes, referrals are very important for the continuity of care for our patients. Your primary care physician may fax a referral to our office at 317-329-2360.

The Clinic is open Monday-Thursday from 8:00AM to 4:00PM and on Friday from 8:00AM-3:00PM.

The Clinic staff will let you know when the first appointment is scheduled whether you will be receiving any additional paperwork to complete prior to your appointment.

RHI offers traditional outpatient physical, occupational, and speech therapy for patients recovering from a wide range of neurologic and orthopedic diagnoses. Additionally, RHI offers an array of specialized outpatient programs including Aquatic Rehab, Vestibular Rehab, Return to Driving, Vision Rehab, and Wheelchair Seating and Positioning.

Rooms are semi-private at RHI.

Patients are encouraged to bring clothing and toiletry items to RHI. Please provide patients with 3-5 days' worth of comfortable clothing, including:
- Pants with elastic waistbands (no blue jeans)
- T-shirts
- Pajamas
- Undergarments
- Sweaters or jackets
- Pajamas
- Socks
- Shoes with no-skid soles (flat, loose fitting, with Velcro or shoestrings)
- Glasses (if needed)
- Hearing aids (if needed)

In addition, please provide the following toiletry items:
- Toothbrush and toothpaste
- Comb or hairbrush
- Shampoo and conditioner
- Make-up
- Deodorant
- Razor and shaving cream
- Denture cleaner (if needed)

Yes, wifi access is available to our patients and their caregivers.

Caregivers are responsible for laundry, and laundry facilities are available on each unit for caregivers to use. Tide detergent is available free of charge. Caregivers may also take clothing home to be laundered.  

Visitors are not permitted to spend the night out of respect for privacy of the other patients. Accommodations can be made for caregivers and caregivers at nearby hotels at discounted rates.

The reception desk has a list of all of the hotels in the area, along with a list of many hotels that offer discounts to our patients’ friends and caregivers.

All RHI facilities are smoke free. Caregivers and visitors need to leave RHI property if they wish to smoke. Patients are not allowed to use tobacco products and cannot leave the property. Patients may speak with their physician to obtain medication to address this issue while they complete their rehabilitation at RHI.

Yes, all patient rooms have phones for local calls and can receive calls. Long distance calls can be made using a calling card.

Visiting hours are from 6 A.M. to 9 P.M. daily. We highly encourage family and caregivers to spend as much time with you as possible while at RHI.

To maintain a healing environment, we request only 2 visitors per patient in a room at one time. Common areas are available throughout the facility for larger groups.

Anyone can visit you during visiting hours. Children under the age of 14 must be accompanied by an adult at all times. During the flu season we do restrict visiting for anyone under the age of 18 due to the high risk of transmission to both our patients and their guest.

Your dog may visit with the written permission of your physician, and upon the provision of proper documentation of current vaccinations. Please note that you will be issued a special tag for the dog’s collar. Your dog will not be allowed to visit without the special tag.

Weather permitting and with approval of their nursing unit, patients are encouraged to go outside with assistance.

Your friends and family are encouraged to join you in the dining room for meals.

In some cases, patients are allowed to dine out with caregivers if it is a therapeutic activity. Insurance will need to approve this activity if their caregivers have been checked off and approved by RHI.

Your friends and family may bring you food in to RHI after confirming any dietary restrictions or requirements with your nurse. It is very important that you always confirm with your nurse if food is being brought in to help prevent any complications or injury.

Cell phones are permitted but we ask that that users be courteous and respectful to those around you. On some of our units we may restrict cell phone usage due to the varying needs of our patient populations. Cell phones are not allowed to be used during therapy unless specifically requested by your therapist to be used as a therapeutic device.

Yes, all patient rooms have phones for local calls and can receive calls. Long distance calls can be made using a calling card.

Quiet time begins at 9 P.M. Phone calls should be limited after this time to allow time for adequate sleep and rejuvenation. Patients should be considerate of their roommates and neighbors.

Individuals are permitted to use their personal laptops and tablets as long as it does not interfere with therapy. Some specific therapy sessions may allow access to RHI computers on an individual basis.

The care coordinators at the hospital where you are currently staying will be happy to make arrangements for you. In some cases, family may be able to transport you to RHI.

Payment varies case by case.

A pending discharge date will be established by your treatment team based on your rehabilitation goals, progress toward the goals, and medical stability. Your RHI care coordinator will help coordinate transportation with you. Discharge is usually around 10:00am.

Contact "Member Services" at the number on your insurance card to assist in identifying your benefits.

Yes, RHI accepts Medicare patients.

Eligibility Requirements – Financial assistance eligibility requirements are based on household income and number of family members. Generally, patients with household income equal to or less than 200% of the Federal Poverty Guidelines (FPG) receive free care, and patients with household income between 200% and 400% FPG receive discounted care based on a sliding scale. RHI also provides a discount to medically indigent patients. All third party resources and non-hospital financial aid programs must be exhausted before financial assistance can be granted. No person eligible for financial assistance under the FAP will be charged more for emergency or other medically necessary care than amounts generally billed to individuals who have insurance covering such care.

Patients may apply for financial assistance by completing a FAP application form and submitting it to the Patient Financial Services (PFS) department. Applications can be found via the following methods:

- Request by writing RHI at 4141 Shore Drive, Indianapolis, IN 46254 (Attn: PFS)
- Visit the information desks at any of the RHI locations
- Request by telephone by calling PFS at 1 (317) 329-2325
- Ask your care coordinator
- Download an application here

Yes, we do have a self-pay option.

For questions regarding your patient bill please contact our Patient Financial Services (PFS) department at 317-329-2325. The hours for our PFS department are Monday through Friday 8 am to 5 pm ET.

To help you plan for a smooth transition to RHI, we ask that you begin obtaining the following information prior to admission:
A copy of your major medical health insurance card with:
- Insurance company contact information
- The insured person's name
- ID and group numbers
- Employer's name and phone number
- A copy of your Medicare or Medicaid card (if applicable)
- Ability to confirm Social Security Number and date of birth

Please note that additional information will be requested for specialized circumstances.

Necessary equipment will depend on your progress and will be recommended by your therapists at the end of your stay. Your care coordinator will work with you to coordinate delivery of any needed equipment.

The care coordinators are the best resource for assisting you with these.

A pending discharge date will be established by your treatment team based on your rehabilitation goals, progress toward the goals, and medical stability. Your RHI care coordinator will help coordinate transportation with you. Discharge is usually around at 10:00am

Any individual with a physical disability can participate with RHI Sports.

RHI Sports does have competitive teams to go along with the recreational activities provided.

RHI Sports Program has an email distribution list where potential participants are notified of upcoming events. RHISP also has a monthly e-newsletter that includes updates on recent events and news on upcoming events. Contact RHI Sports to be included on those lists.

Volunteers are needed from time to time to help RHI Sports with putting on tournaments and fundraising events.

Athletes must have a form completed and signed by their doctor/physician prior to participating with RHISP teams and some recreational clinics.  Please contact RHI Sports for this form.

Don't see an answer to your question? Just give us a call! 1 (317) 329-2000